Refunds & Returns

Refunds and Returns

  1. Only Products purchased on the website can be returned to Bloom Remedies for a refund or an exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original place of purchase.
  2. If a product is returned to us from our delivery courier (Royal Mail) due to incorrect address entry by the customer, you have the option of having the items reshipped to you and paying for postage again or the option of the order being refunded minus the postage cost which we have incurred.
  3. Should you make an error when ordering online, Bloom Remedies will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges and we strongly recommend using a tracked or recorded service so that any loss in transit is avoided as we will not be liable if this is the case.
  4. In the event that you react to a product, you have the option of exchanging or refunding it.
  5. All Products must be returned to:

Bloom Remedies

Unit 4B, Long Rock Industrial Estate,

Penzance, Cornwall

TR20 8HX

United Kingdom

You are responsible for the shipping costs incurred when sending the Products back to Bloom Remedies. 

  1. Should a Product be damaged while it is being shipped to you, Bloom Remedies will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.
  2. In all cases, original proof of purchase must be provided and Products must be returned within 28 days of receipt for Bloom Remedies to process any refund or exchange. Please email in advance of your intention to return or exchange a Product, so that our staff can assist you with a smooth transaction.
  3. Please retain your postal receipt until you are certain your parcel has been safely received by Bloom Remedies. We may need to see this if we fail to receive your package.
  4. We will do our best to process returns within 5 working days of receipt and a refund will be issued through the method used for payment.