Sale Terms & Conditions

If you're a new Bloom Remedies  customer, welcome and thank you for supporting our small batch, quality, award winning brand! x

In order to operate efficiently, we need to have terms and conditions surrounding the content and usage of this website. By using our website, you are acknowledging that you have read, understand and agree to be bound by these terms and conditions, which include our privacy policy.

Please read these Terms of Trade carefully as they contain important information, including information on warranties and limitations of liability. By placing an order through the website you acknowledge that you have read and accepted these Terms of Trade.


  1. The Products covered by these Terms of Trade are those presented on the website, subject to availability.
  2. Bloom Remedies will use its best efforts to ensure that any photograph of any of the Products presented on the website is as accurate as possible. Please note, however, that the representation of the Products as produced by your computer screen may differ from the exact Product.

Prices and Payment

  1. All prices on the website are in pound sterling. Prices are subject to change without notice.  The price applicable to any order is the price indicated on the website at the time of submitting the order.
  2. The amount payable to Bloom Remedies for an order will be the total of the following amounts:

(a)     the Product Subtotal;

(b)     the cost of delivery as stated above

  1. Payment can be made by any of the following methods: Visa, MasterCard, Delta, Electron, Solo, Switch, Maestro, American Express and PayPal. Payment will be debited and cleared from your account at the point at which your order is acknowledged. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Bloom Remedies, we will not be liable for any delay or non-delivery of merchandise. Please note that we retain the legal ownership of all merchandise until full payment has been made by you and received by us.

Legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you.


  1. Bloom Remedies will only be responsible for loss or damage you suffer that is a natural and foreseeable consequence of Bloom Remedies breaching its obligations under these Terms of Trade, but Bloom Remedies are not responsible for loss or damage that was not foreseeable, such as for damages resulting from your use of the Internet including the loss of data, any intrusion, virus, service disruption or other unintended issues.
  2. Bloom Remedies reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:

(a)    withhold the supply of and dispose of the Products requested in the order, and/or

(b)     refuse to deal further with you, and Bloom Remedies will not be liable to you for any loss or damage directly or indirectly resulting from any such action.

  1. You have sole responsibility for determining the suitability of the Products for the purposes for which you intend to use them.
  2. The Products are supplied for domestic and private use only.  Bloom Remedies shall not be liable for any losses relating to any business of yours, for example, lost revenue, income or profits, lost data or any interruption to your business.
  3. You must follow any instructions Bloom Remedies may give you in relation to the safe use or storage of the Products.  Bloom Remedies will not be responsible for any damage to the Products which is caused by your failure to follow these instructions.
  4. There are certain responsibilities which Bloom Remedies cannot exclude by law and nothing in these Terms of Trade limits any liability of Bloom Remedies to you for death or personal injury resulting from negligence.  Subject to the following "Warranty" clause, and to the fullest extent permitted by law, the liability of Bloom Remedies for any loss or damage suffered by you as a result of Bloom Remedies breaching its obligations under these Terms of Trade or other duty is limited to a refund or replacement of the relevant Products.


  1. As a consumer you have certain legal rights, including legal rights relating to any Products that are faulty or not as described.  For further information about your legal rights, contact your local Citizens’ Advice Bureau or Trading Standards office.  Nothing in these Terms of Trade will affect these legal rights.
  2. If you receive a Product that is not of satisfactory quality, you can contact Bloom Remedies for a replacement or, where this is not possible, for a refund.

 Your right to cancel the purchase

  1. As a consumer, you have the right to return the Products, without any reason within 14 working days from the receipt of the Products. 
  2. If the return of the Products is not because of a product defect or an error committed by Bloom Remedies, you will have to pay the shipping charges for the return of the Products.
  3. If you exercise this right to return the Products, you will return the Products ordered, in a state fit for their resale and in their original packaging, to the following address: 

Bloom Remedies

Unit 4B, Long Rock Industrial Estate,

Penzance, Cornwall

TR20 8HX

United Kingdom

  1. Bloom Remedies will refund you within 30 days from the exercise of your right to cancel the purchase.

 Refunds and Returns

  1. Only Products purchased on the website can be returned to Bloom Remedies for a refund or an exchange. Products purchased in a department store, specialty retailer or elsewhere must be returned to their original place of purchase.
  2. If a product is returned to us from our delivery courier (Royal Mail) due to incorrect address entry by the customer, you have the option of having the items reshipped to you and paying for postage again or the option of the order being refunded minus the postage cost which we have incurred.
  3. Should you make an error when ordering online, Bloom Remedies will gladly exchange your Product for the Product you intended to purchase. The returned item must be unopened and in its original saleable condition. You are responsible for the shipping and additional postage charges and we strongly recommend using a tracked or recorded service so that any loss in transit is avoided as we will not be liable if this is the case.
  4. In the event that you react to a product, you have the option of exchanging or refunding it.
  5. All Products must be returned to:

Bloom Remedies

Unit 4B, Long Rock Industrial Estate,

Penzance, Cornwall

TR20 8HX

United Kingdom

You are responsible for the shipping costs incurred when sending the Products back to Bloom Remedies. 

  1. Should a Product be damaged while it is being shipped to you, Bloom Remedies will provide you with a full refund or exchange. Return postage will be refunded in case of damaged, defective or incorrectly sent Products and a refund will be issued through the method used for payment.
  2. In all cases, original proof of purchase must be provided and Products must be returned within 14 days of receipt for Bloom Remedies to process any refund or exchange. Please email in advance of your intention to return or exchange a Product, so that our staff can assist you with a smooth transaction.
  3. Please retain your postal receipt until you are certain your parcel has been safely received by Bloom Remedies. We may need to see this if we fail to receive your package.
  4. We will do our best to process returns within 10 working days of receipt and a refund will be issued through the method used for payment.

 Force Majeure

  1. If Bloom Remedies are delayed or hindered in or prevented from performing any of its obligations under any order by reason of any event or circumstance beyond its reasonable control, Bloom Remedies will have no liability to you in respect of such non-performance and the time for performing the same will be extended until the event or circumstance has ceased.

Personal data

  1. Information provided by you for the order of the Products will be automatically processed by Bloom Remedies. Please see our Privacy Policy for more information. 

 Other important terms

  1. Bloom Remedies may transfer its rights and obligations under these Terms of Trade to another organisation.
  2. These Terms of Trade are between you and Bloom Remedies only.  No other person shall have any rights to enforce any of the terms of these Terms of Trade. 
  3. If any term in these Terms of Trade is found to be illegal, invalid or unenforceable by any court or competent authority, the remaining terms will remain in full force and effect.
  4. If you break these Terms of Trade and Bloom Remedies takes no action, this does not mean that Bloom Remedies has waived its rights against you.  You will still have to comply with these Terms of Trade.  Any waiver must be agreed by Bloom Remedies in writing.